Get Your 3 Scores Today or Contact Us: (855) 210-2944

FAQs for customers Member Frequently asked questions

It’s easy to reach us! Just call our customer service help line at (855) 210-2944. Our efficient and helpful customer service reps are here to assist you!

To cancel your membership, you may do so at any time by contacting our Customer Service Representatives at (855) 210-2944. We are available to assist you everyday at the following times:

Monday: 8:30AM - 8 PM EST
Tuesday-Friday: 9 AM - 8 PM EST
Saturday: 9 AM - 4 PM EST
Sunday: 1 PM - 6 PM EST

Please have your membership information (Member ID, first & last name, and address used to sign up) ready when calling to ensure a smooth experience. After cancelling your membership there will be no future charges.

You may only terminate/cancel your membership by calling a Customer Service representative. Customers who are California residents, and where otherwise required by law, will have other options for cancelling which are detailed in the customer portal, and can be accessed by signing in to your customer account. Upon cancellation of your membership, we are not able to offer any refunds or prorated refunds.

You can reactivate it no problem! All you’ll need to do is call our customer service center at (855) 210-2944. We can reinstate your membership in a matter of minutes!

Yes, is extremely safe and secure. We are very aware that the information you type into our site is very sensitive. That is why we are 100% dedicated to using the best security to protect your information. We only use the most up-to-date 128-bit SSL (Secure Sockets Layer) technology, which is the best of the best in online security.

Getting started is the easiest part! When you sign up for, you’ll be automatically directed to our members-only web portal. From there, you can use the dashboard to navigate between your member benefits. Keep an eye out for your welcome email. It will contain your login credentials and lots of other information about your membership.

You should receive your welcome email within 24 hours of signing up. If you don’t see the welcome email in your inbox, check your spam/junk folder. It might be there. You’ll also need to add to your list of trusted email addresses. And if you still haven’t received your welcome email, then please contact us at (855) 210-2944 so we can help you with this right away.

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Important Information: The credit score(s) you receive from us may not be the same scores used by lenders or other commercial users for credit decisions. There are various types of credit scores, and lenders may use a different type of credit score to make lending decisions than the ones being offered.

Under federal law you have the right to receive a Credit Report from each of the three nationwide consumer reporting agencies once every 12 months. A Credit Score is not included.

After verification of your identity, your scores are available for immediate online delivery securely. Scores shown are for illustrative purposes only. provides you with the tools you need to access and monitor your financial profile through the program's credit reporting and monthly monitoring benefits. Credit Monitoring and its benefit providers are not credit repair service providers and do not receive fees for such services, nor are they credit clinics, credit repair or credit services organizations or businesses. Credit information is provided either by Transunion® and TransUnion Interactive, Inc. or Experian and CSIdentity Corporation.

All product and company names and trademarks mentioned herein are the property of their respective owners.